Frequently Asked Questions

We often get asked questions like these when it comes to the implementation process.

Why do I have to do the medical questions?

Because we recommended retail insurances customised to your situation it is a requirement that these are underwritten by the insurance providers to accurately insurer you for the sums required to support you and your family.

They have asked me to do a blood test, is this normal?
In some instances, the insurance provider will require you to take a blood test. A common reason for this is to confirm your pre-existing conditions.
What are the insurance premiums for?

Any personal protection plan we recommend is tailored to your specific situation. It is because of this, insurance premiums may be different to an off-the-shelf retail plan and need to be underwritten. The premiums need to be paid to ensure that you are able to protect your wealth and family.
What happens after my medical questionnaire?

We will review the answers, submit the application to insurance provider, await updates from insurance underwriting team.

Once we receive these, we will be in touch with any outstanding requirements that need to be actioned.
How do I view all of my finances in one place?

As a client of MWS we will immediately set you up in My Wealth Portal which will provide you one place to view all of your accounts and funds easily.
How do I get set up with the My Wealth Portal?

Just contact any member of the team and will be able to organise a time to speak with your adviser to book a My Wealth Portal set up meeting either in our office or over the phone.
How long will it take for my new debt structure to be settled?

It can vary depending on your circumstances and at times it can be a lengthy process. We can assure you we are actively working with our channel partners to get your structure set up in line with our recommendations.

We will continue to keep you updated through the process as it progresses.
When will my existing super be in my new recommended fund?

Generally, once your insurances are in force we will roll over your existing funds into your new fund. These will be invested in accordance with the recommendations detailed in your Statement of Advice.
What do I do if my situation changes?

We will never take on a client who we believe we can’t help. If, after the first meeting you believe we’re of no help to your financial situation we will do our best to refer you to someone that can help.
Will my old super fund ask me questions about leaving (a.k.a. rolling out)?

There is potential for your existing superannuation fund to contact you as we are implementing your financial plan. This is a last-ditch attempt from them to keep you in their existing fund. Our recommendations that you’ve agreed upon will be better for your financial future than anything they can offer.

CLIENT TESTIMONIAL

Nikki and the team at My Wealth Solutions have been helpful and advised me well throughout the process of implementing a financial plan that fits perfectly my needs and goals for the future. Thank you!

Jean B., CAO

CLIENT TESTIMONIAL

I was referred to My Wealth Solutions during an informal conversation with an acquaintance about consolidating superannuation accounts and financial advice in general. After some research, my wife and I decided to contact My Wealth Solutions and signed up. Following a number of friendly, focussed and professional conversations with Nikki about financial goals and priorities, My Wealth Solutions presented us with a well-researched and comprehensive report that detailed a number of options that we could consider. My wife and I have since decided which options and financial goals to pursue, and have been impressed with the prompt, courteous and professional service provided by Nikki and her team.

Joerns

CLIENT TESTIMONIAL

Nikki and the team at My Wealth Solutions have been extremely helpful in building a savings strategy for my wife and I, as well as tuning our superannuation and life insurance to make the most of our money and get the best coverage for us. Nikki explains everything in a clear and easy to follow way, and we didn’t feel at any point that we were being lost in the jargon or terminology. My wife and I are very happy with the service that we are being provided, we are glad that My Wealth Solutions are helping us reach our savings goals, and we would definitely recommend them for any financial planning or advice.

Tony B

CLIENT TESTIMONIAL

I believe whole heartedly everyone needs to take their wealth and future in their own hands and not just rely on their industry super fund. Financial industry professionals like Ben are key in helping us all achieve the goals we need looking beyond retirement. We were grossly under insured and had a poor idea about what insurance could really do for us as a family. He was so friendly and very approachable…Big tick from us!

Kristy R

CLIENT TESTIMONIAL

We have found the team at My Wealth Solutions to be professional and extremely knowledgeable within their field. Ben has taught us so much about how to better our financial situation. Dallas and I highly recommend Ben and the team to anybody wanting to take their finances to the next level.

Renee W

CLIENT TESTIMONIAL

Excellent service, very professional and great attention to detail. Highly recommend Ben and the team at My Wealth Solutions to take care of any of your financial needs.

Ilija S

CLIENT TESTIMONIAL

Nikki Booth and the team at My Wealth Solutions have set my wife and I on the straight and narrow! We came to Nikki to discuss what we ‘could’ do and left with what we ‘will’ do with our finances. I was skeptical with how easy it all sounded and 8 months in, we are finding that the service and understanding from the team has been second to none. I would and have recommended the My Wealth Solutions team to my family and friends. The only regret would be that we started sooner with this team.

Mark R

CLIENT TESTIMONIAL

We have had a fantastic experience with My Wealth. We have been working with Nikki and she is incredibly professional and thorough. The My Wealth platform and investment strategies is exactly what we were looking for, we have full confidence that the solutions they have put in place will set us up financially for the future.

Mitch E

award winning and highly recommended